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Orders FAQ
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Server Questions
Troubleshooting Guide
Guide to help you troubleshoot lag to your server.
Basic troubleshooting
1. Have you checked task manager to see if you're using less than 95% of your CPU and RAM?
2. Have you restarted your server within the last week? If not, please do so as soon as possible.
3. Have you tried to reboot your local machine? If not, please reboot it as soon as possible.
4. Do you have discord installed on the server? If yes, uninstall it and use the browser version.
Steps in case the above don't work
Note that ALL steps below should be done on your local/home computer and not your server. Do not change any network settings on the server.
If none of the above work, there are two solutions we usually go to:
1. Change the display colors on RDP.
How to change display colors on RDP (Windows)
How to turn down interpolation on MacOS Remote Desktop (macOS X)
2. Change DNS servers
How to change DNS servers (Windows)
How to change DNS servers (macOS X)
3. Use a VPN/Relay (Recommended for clients from Asian countries)
We provide our own VPN (Zesty CF VPN).
If you are connecting from Asia, please generate an RDP relay.
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