When pinging websites, you should be seeing the lowest pings in most cases, max ping if you are running a lot of network intensive software in the background. You might also see network impact if you are running up CPU and/or RAM.
For download/upload speeds, this will depend on which server plan you get as CPU & RAM definitely do limit the capabilities of a full 2x10Gbps link. The higher the specs, the higher the download and upload speeds will be. A 2x10Gbps link will allow us to stop the bottlenecking between servers running for the same drop, this does not mean that every server gets a 20Gbps download/upload.
When testing server internet speeds, please use fast.com as speedtest.net does not allow for our full network potential as they limit their servers to 1Gbps. If you want to see the full 10Gbps burst please use our ZestyTool.
We HIGHLY recommend that you leave the DNS servers as the preset default DNS servers as we have direct peering with CloudFlare and would like the best connection possible for you.
UK Servers are served on a 2x1Gbps GbE connection with only a few servers that have 2x10Gbps.