ZestyServers Docs
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  • 👋Welcome
  • 🔧ZestyTools
    • ZestyTool
    • Proxy Tester
    • Zesty + CF VPN
  • 🍋Setting up your server
  • 🤞Need help choosing?
  • 📋Table of Contents
  • 📡Connecting
    • Connect to server (Windows)
    • Connect to server (macOS X)
    • Connect to server (Royal TS)
    • Connect to server (iOS)
    • Connect to server (Android)
    • Connect to server (Linux)
    • RDP Relay / Accelerator
  • 🔒Security
    • RDP Security, why?
    • RDPHelper
      • Setup 2FA (TOTP)
      • Whitelist IP Address
      • Blacklist IP Address
      • Change Password
      • Change RDP Port
    • How to change your RDP Port
      • RDP Change - ZestyTool
      • RDP Change - Manually
    • How to enable brute force prevention
    • How to setup DUO 2FA on RDP
    • How to change Windows password?
  • đŸ•šī¸Basics
    • How do I restart my server?
    • How do I update my server?
    • How to change RDP resolution
    • How to use BP Proxy Switcher
    • Is Discord on a server safe?
    • How to setup a proxy on a server
    • Things to check on before drops
  • 👨‍đŸ’ģSoftware
    • How to install Microsoft Edge
    • How to install NodeJS
    • How to install Java
    • How to install .NET 4.8+
  • đŸ“ĻOrders FAQ
    • Order Fulfilment
    • Can I have a refund?
    • How does billing work?
    • Apply discount code after order?
    • Which Crypto Currency do we accept?
    • What do I do if I missed a payment?
  • ⚡Troubleshooting
    • Troubleshooting Guide
    • How to change display colors on Windows RDP
    • How to turn down interpolation on MacOS Remote Desktop
    • How to change DNS servers
      • Change DNS - Windows
      • Change DNS - macOS X
    • How to check when the Windows server crashed?
  • ❓Server Questions
    • Why does it say my server is located elsewhere?
    • What comes installed on the server?
    • What kind of speeds should I be seeing?
    • Should I update my server when I get it?
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On this page
  • Card Refunds
  • Crypto Refunds
  1. Orders FAQ

Can I have a refund?

Our refund policy

Card Refunds

We have a no refund policy.

You may cancel your subscription of the server for the current billing period after logging into the user dashboard. When you subscribe to a server, you will only be charged for the plan you use at the billing frequency you choose. You will not be charged for any bandwidth of the server (unless said user has abused our network).

Refunds are only given out at our discretion.

If we have deemed it necessary or was caused by an issue on our end then it will be promptly issued, which should reflect on your card within 3-5 days.

What if I changed my mind and want to cancel for a refund?

If allowed by an admin under extreme circumstances, admins reserve the right to charge you an administrative restocking fee of 5.00% of the order total, alongside with a debit/credit card processing fee of (2.9-3.9% + $0.30) before you are given a full or prorated refund (determined by the administrators). Service fees will be calculated using the full payment of the service before the prorated refund is applied.

How are prorated refunds calculated?

Prorated refunds are calculated by how many days you have used of the service.

Example Listed Below

Server Cost = 88USD/month

Used Days: 10 days

Unused Days: 21 days

Total Days: 31 Days

(Cost / Total Days) * Unused Days = Prorated Refund Amount (Excluding fees).

(Cost / Total Days) * Used Days = Current Cost of Usage

Example: (88 / 31) * 10 = 28.38USD

Crypto Refunds

We do not offer refunds on orders where the customer paid using crypto.

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Last updated 2 years ago

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