# Can I have a refund? ### Card Refunds {% hint style="danger" %} We have a **no refund policy**. {% endhint %} You may cancel your subscription of the server for the current billing period after logging into the user dashboard. When you subscribe to a server, you will only be charged for the plan you use at the billing frequency you choose. You will not be charged for any bandwidth of the server (unless said user has abused our network). > **Refunds are only given out at our discretion.** If we have deemed it necessary or was caused by an issue on our end then it will be promptly issued, which should reflect on your card within 3-5 days. > **What if I changed my mind and want to cancel for a refund?** If allowed by an admin under extreme circumstances, admins reserve the right to charge you an administrative restocking fee of **5.00%** of the order total, alongside with a debit/credit card processing fee of (**2.9-3.9% + $0.30**) before you are given a full or prorated refund (determined by the administrators). Service fees will be calculated using the full payment of the service before the prorated refund is applied. > **How are prorated refunds calculated?** Prorated refunds are calculated by how many days you have used of the service. {% hint style="info" %} **Example Listed Below** Server Cost = 88USD/month Used Days: 10 days Unused Days: 21 days Total Days: 31 Days (Cost / Total Days) \* Unused Days = Prorated Refund Amount (Excluding fees). (Cost / Total Days) \* Used Days = Current Cost of Usage Example: (88 / 31) \* 10 = 28.38USD {% endhint %} ### Crypto Refunds {% hint style="danger" %} We do not offer refunds on orders where the customer paid using crypto. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs-servers.zesty.group/orders-faq/can-i-have-a-refund.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.